FAQs

WHO CAN I CONTACT IF I HAVE ANY QUESTIONS ABOUT MY ORDER?

If you have any questions or inconveniences to place an order, you can contact us by WhatsApp Customer Service 305 464 7469 where we will provide you with all the advice and support you require.


HOW LONG DOES IT TAKE TO DELIVER MY ORDER?

Purchases are prepared within 24 hours, and are dispatched by Ups within 2 business days after purchase, delay times are between 2 and 10 business days.

HOW CAN I KNOW THAT MY ORDER WAS PROCESSED?

The registration of an email is mandatory for the purchase, there we will send you a message with the number of your order and to this same email we will share a message with the tracking number once your order is shipped.


CAN MY ITEM BE GIFTED WRAPPED?

All Grateful products goes in a signature branded tote bag that is perfect for gift giving.

CAN I ADD A GIFT RECEIPT WITH MY ORDER?

Unfortunately we cannot issue a gift receipt but there’s no note of pricing on any of the documentation shipped with your order. If the recipient would like to return or exchange their gift please give them the order number and ask them to get in touch with us at +1 (305) 464 7469 or they can email grateful.cba@gmail.com.